Should you have a complaint about any aspect of the service, or your care, treatment and support please speak to your support worker, the Team Leader/Manager, Regional Operations Director or the Registered Manager /Care Director immediately. 

Should your concern or complaint not be resolved to your satisfaction please speak or write to the National Operations Director Mr C L Graham – Contact details below.

All complaints or concerns will be investigated, and we undertake to inform you of the outcome within 28 (Twenty-eight) days or such shorter period as is reasonable.  We will inform you in writing of the action, if any, that has been taken and the outcome as a result of your complaint.

The complaints procedure is available to service users in the service user guide, at the companies registered location and in the Statement of Purpose. Should you be visually impaired staff will read the procedure for you as requested. 

Should you not be satisfied with the outcome, you may forward your complaint to your social worker/case worker at the Local Authority, the Local Government Ombudsman and/or to the Care Quality Commission.